‘Tom’s Tips:’ How to prove your worth

Dalton—The World Floor Covering Association (WFCA) has released a new “Tom’s Tips” regarding staging and displays. In the Tom’s Tips series, retail training expert Tom Jennings presents short video tips for improving customer service and optimizing staff performance. Ultimately, it’s about understanding the importance of being 1% better than your competition.

In this week’s Tom’s Tips, Jennings asks retailers, “What do you do to prove to a prospect that your work is a cut above normal?”

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