‘Tom’s Tips:’ Understanding firm strategies

Dalton—The World Floor Covering Association (WFCA) has released a new Tom’s Tips regarding staging and displays. In the series, retail training expert Tom Jennings presents short video tips for improving customer service and optimizing staff performance. Ultimately, it’s about understanding the importance of being 1% better than your competition.

In this week’s Tom’s Tips, Jennings reminds us that staff meetings should reiterate current business strategies and let team members know what’s to come.

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