‘Tom’s Tips:’ Processing customer concerns

Dalton—The World Floor Covering Association (WFCA) has released a new Tom’s Tips. In the series, Tom Jennings, an expert in retail training, presents short video tips for improving customer service and optimizing staff performance. Ultimately, it’s about understanding how important it is to be 1% better than your competition, he says.

In this week’s Tom’s TipsJennings reminds viewers to make sure all staff members know how to predictably respond when customers call with concerns, as these calls are unavoidable.

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