‘Tom’s Tips’: Make the final few minutes count

Dalton—The World Floor Covering Association (WFCA) has released a new Tom’s Tips. In the series, Tom Jennings, an expert in retail training, presents short video tips for improving customer service and optimizing staff performance. Ultimately, it’s about understanding how important it is to be 1% better than your competition, he says.

In this week Tom’s tips, Jennings talks about making the ending grand. While the goal, of course, is not to make mistakes at any point, it’s the last few minutes of a presentation that will be the most memorable for a client.

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