‘Tom’s Tips:’ Explaining pricing policies

Dalton—The World Floor Covering Association (WFCA) has released a new Tom’s Tips. In the series, Tom Jennings, an expert in retail training, presents short video tips for improving customer service and optimizing staff performance. Ultimately, it’s about understanding how important it is to be 1% better than your competition, he says.

In this week’s Tom’s TipsJennings reminds us that when explaining your pricing policy, we should create a “laundry list” of reasons to buy from your company.

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