‘Tom’s Tips:’ Defining convenience – Floor Covering News

Dalton—The World Floor Covering Association (WFCA) has released a new Tom’s Tips. In the series, Tom Jennings, an expert in retail training, presents short video tips for improving customer service and optimizing staff performance. Ultimately, it’s about understanding how important it is to be 1% better than your competition, he says.

In this week’s Tom’s TipsJennings emphasizes the importance of flooring stores constantly looking for new ways to be relevant to the next generation of buyers.

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