‘Tom’s Tips:’ Be the pro they desire

Dalton—The World Floor Covering Association (WFCA) has released a new Tom’s Tips. In the series, Tom Jennings, an expert in retail training, presents short video tips for improving customer service and optimizing staff performance. Ultimately, it’s about understanding how important it is to be 1% better than your competition.

In this week’s Tom’s Tips, Jennings shares an old saying about dressing for success. While styles can change, the importance of this is not.

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