‘Tom’s Tips:’ A good response to a bad question

Dalton—The World Floor Covering Association (WFCA) has released a new Tom’s Tips. In the series, Tom Jennings, an expert in retail training, presents short video tips for improving customer service and optimizing staff performance. Ultimately, it’s about understanding how important it is to be 1% better than your competition, he says.

In this week’s Tom’s Tips, Jennings reminds us that when you’re looking for a good answer to a bad question, remember that a customer has a right to ask a bad question.

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