O&M firm NovaSource now guaranteeing 99% DC equipment uptime

NovaSource Power Services has announced it is adding the next evolution of services to its product lifecycle packages for the North American market. Notably, NovaSource will provide a “DC Availability Guarantee”. The guarantee aims to align the incentives of owners and operators and fill a verification gap in PV system maintenance that has plagued the industry for a decade.

“We were diligent in engaging with our customers to understand the service gaps in the market. As a result of those conversations, we have developed multiple service offerings to meet each customer’s unique needs, including the industry’s first DC availability guarantee,” said Michael Gantt, head of strategy and solutions for the company.

The DC Availability Guarantee has been developed based on existing and potential customer feedback and guarantees 99% uptime of DC equipment. NovaSource leveraged its proprietary DC surveillance system called SunStreams and the capabilities of its recently acquired subsidiary Heliolytics to develop this new product offering. The DC Availability Guarantee is offered as part of NovaSource’s new Long-Term Service Agreements (LTSA), which have been expanded to meet the diverse needs of the growing industry. These new offerings provide customers with enhanced options to meet their desired level of engagement.

For the power plant segment, the new offering includes four primary service levels: maintain, protect, enhance and assure. The new LTSA offering also covers the commercial and industrial segment and includes the “engage, advance and assurance” offering. These offerings cover a wide range of engagement levels, with the ‘assure’ offering representing the strongest full warranty in the industry.

“NovaSource recognizes the opportunity for better commercial alignment with our partners during the operational phase of a solar project,” said Troy Lauterbach, CEO of NovaSource Power Services. “Our new service tiers have been put together in collaboration with our partners and based on our experience operating more than 20 GW of solar energy worldwide. We are confident that this new offering will provide our partners with additional flexibility, with the continued production assurance owners need to meet their financial and carbon reduction targets.”

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