Modernize upgrades its messaging platform

modernizeFoster City, California – Modernize the upgraded capabilities of Home Services in Connect, the automated messaging platform that helps contractors grow their business by making it easier to contact homeowners.

According to the company, providing timely responses is critical for contractors to land homeowners’ businesses, but as many consumers search for solutions during evenings and weekends, contractors lose opportunities when their staff is not available to respond. .

Modernize said it made these improvements to help contractors better manage the 20% of homeowner inquiries that come in outside regular business hours. With the new version of Connect, contractors can immediately respond to homeowners in their preferred medium to ensure they are helped when the business opens, the company said.

“Fast-to-home contact is a critical part of the sales process,” said Jeff Barnes, senior vice president of Modernize Home Services. “With the updated version of Connect, home service professionals can respond and show immediate interest in project requests that come in outside office hours. We are committed to helping professionals win more in today’s fast-paced world, where business flows to the most responsive contractor.”

Respond to leads outside office hours

Modernize said the upgraded version of Connect helps professionals avoid missing out on leads by communicating with homeowners immediately, whether or not their business is open. The product does this by sending automated messages letting homeowners know that the contractor will handle their request once the office reopens. This gives homeowners a better experience and allows the contractor to make more sales appointments, the company said.

Increase visibility and control of conversations with homeowners

The new Connect release also improves lead handling by making it easier and more convenient to see and manage individual homeowner interactions, the company said. This helps reduce the frustration of missing important conversations in overcrowded inboxes. The new release provides search and filtering for calls by name, highlights homeowner engagement via email/text, and highlights homeowner contact information to enable immediate response by phone, text, or email.

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