HVAC: Mechanical Air Heating & Air Conditioning repair, replacement offers free service calls, says it’s all in a day’s work

Mechanical air
Photo: Bill’s Marketplace

MIDVALE, Utah, June 12, 2021 (Bill’s Marketplace/Sponsored) — Talk to Jason Glad, owner-operator of Mechanical air heating and air conditioning and you will soon notice that he is a no-nonsense type; straightforward, mission-oriented, he speaks passionately about his profession and the business he and his father, Ralph, have built over the course of more than 20 years.

In a recent interview with Bill’s Marketplace, Jason spoke about the satisfaction he finds in running a family business on the Wasatch Front and serving a community he has lived in all his life.

Jason, Mechanical Air has been around for over two decades. You have to do something right. What’s the key?

Maintenance. It’s all about service. It’s something Ralph and I believe in, and that’s what our business is built on. We are both military veterans, so the concept of servitude is multifaceted and quite important to us. We also have a kind of military attitude when it comes to running the business and getting things done. Don’t get me wrong, we don’t go around greeting each other, or go on forced walks, but we do know a thing or two about the value of being trained and prepared and ready to roll. We’re open 24 hours a day, 7 days a week for air conditioning and oven repairs, so if you need us, we’re here for you.

You said you were in the military. When and where did you serve? You were abroad, weren’t you?

That’s right. I was in the Middle East. I served with the Utah Army National Guard during Operation Iraqi Freedom from 2003 to 2005.

Thank you for your service.

You’re welcome.

How has your military service affected your sense of service and community when it comes to running your family business?
Whenever and wherever you are deployed, you need to get your act together, not because you worry so much about yourself, but because loads of people depend on you up and down, and that really magnifies what service is all about – because not only do you serve your country, you also serve your fellow soldiers, and by extension their families, their friends and loved ones back home, and that automatically makes you part of a much larger family, part of a community.
By the time I returned to the world, all I wanted to do was settle down, focus on the family business with Ralph, and serve my own community by offering honest work and a quality product. Let me say it again: we guarantee honest work and a quality product.
Name something straight out of the gate that sets Mechanical Air apart from most of the other HVAC companies around the Wasatch Front?
Well, let’s start at the beginning. First, we offer free service calls. We never charge for coming to your home or business to check things out. For us, customer service starts the moment we pick up the phone and we think showing up is part of the deal, all part of our service.
So even if we come out and you don’t need HVAC repair, or replacement, we know you’ll be thinking of us and if you really need help, there’s someone you trust, someone you’ve dealt with and you can call, and you know you’re getting a fair price .
What if a customer needs a brand new furnace or air conditioning system? Those are big tickets. How do you determine when it’s time to repair versus time to replace? What is the tipping point?
We understand that replacing an air conditioner or heating system can be an unexpected challenge on a household budget. That’s why we will never insist on replacement when a quality repair is enough.
However, at some point, regardless of brand, oven and AC systems start to show their age – usually after about 15 years – and that’s when you need to determine when it’s cost-effective to keep repairing your system or if it’s worth it. time is to invest in something new.

We’ve learned through experience that trying to fix an HVAC system that just needs replacing will cost you a lot more money in the long run than choosing to invest in a new one. Until then, however, there are things you can do to extend the life of your HVAC system. While some things are quite simple, such as replacing your furnace filter, there are other tasks that require a trained professional, someone who is qualified, who can diagnose and fix repair problems before they become a major problem. That’s why we offer a HVAC Service Maintenance Package.
If you need to replace an air conditioner or furnace system, chances are we have the right product and service package for your need. We also offer: financing through top quality lenders.
Are there certain brands of air conditioners or oven systems that you really hang your cap on? A name that stands out above all others?
We repair, service and install just about every brand out there and I can tell you they are all quality products and are constantly evolving. The manufacturers of the heating and air industry are constantly coming up with new product lines. The more sophisticated and cost-effective they become, the more logical it is to consider replacements. We make sure to stay on top of how to serve all brands. We regularly attend training courses from manufacturers to see what’s coming.
What else do you offer that your customers seem to really appreciate?
Eighty percent of our customers are regular customers. They say they stay with us because of things like our free service costs policy and price in advance. They also appreciate our extended warranties, both parts and labor, not to mention our money-back guarantee.
Tell me more about that money-back guarantee. That’s a pretty bold statement.
Yes. It’s pretty simple. If you are not 100% satisfied with the service we provide, we will refund your money. Period of time. But here’s the deal, we know it’s extremely unlikely that you’ll ever need to act on that warranty, whether you have a residential customer, or one of our commercial customers. We pride ourselves on getting the job done right the first time, but if something happens, we fix it. Also, all of our products come with premium, premium manufacturer warranties, so the basics are pretty much covered.
You and your dad have created a pretty loyal following over the course of a few decades. It’s quite an impressive fan base. Which communities do you serve?

We are headquartered in Midvale, but we serve the entire Wasatch Front from Davis to Utah County and we also cover Park City.

If someone needs help with a heating or air conditioning repair or replacement, what should they do?

If you need help quickly, call 801-679-4367. You can also call there to schedule tasks that are not so urgent.

You can also reach us by email at service@utahcomfort.com and we will usually get back to you within 24 hours.

Jason, it was great to spend some time with you. If there was one last message you would like to leave readers with on Bill’s Marketplace today, what would it be?

I want to thank everyone who is part of our extended family. I’m talking about the customers we serve and have become friends over the years, I can’t tell you how much we appreciate your company. If you need help, we’re here for you. I would also like to thank the members of the Mechanical Air team, along with their families, for the pride and passion they bring to their work.

Our mission here at Mechanical Air is to bring comfort to every home and community we serve on the Wasatch Front. My father and I built our successful family business on a strong ethic, a commitment to excellence and a strong team of honest, hard-working, highly skilled professionals, whose technical expertise is second to none.

Our work revolves around honesty and integrity. We promise to be transparent and forthright in everything we do.

Mechanical air heating and air conditioning is a Gephardt approved company and a sponsor of Bill’s Marketplace.

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