Customer service, family are at heart of plumbing, HVAC business – Think Local

When Dimitrio Milani arrived in Vancouver alone at the age of 13 in 1928, it was with the goal of helping support his family in Italy. The hard-working, ambitious, enterprising teenager successfully fulfilled his duty, creating a legacy for future Milani generations with the drainage company he founded in 1956.

Thirty years later, in 1986, his son Vern Milani stepped in to take over his father’s business after working with him since childhood, expanding Milani Plumbing, Heating and Air Conditioning to more than 100 trucks that retrofit and provide repair services. all over the lower mainland.

“I started working with him when I was eight, every day after school and summer holidays,” says Milani. “I started working full time as soon as I got out of high school. I think I saw from an early age how satisfying it was for him. My father was a very good man and it was very satisfying for him to work with the public, help people, work with his hands and just provide good service. “

Over the past five years, the third generation, sons Alexander and Christopher, have joined the company after completing their business degree.

Family and service are at the heart of the Milani approach to business. The commitment to great customer service is steeped in the core values ​​that Milani believes have made their business thrive.

“Our mission is to exceed customer expectations,” he says. “We have our core values ​​which are PIPE: passion, integrity, professionalism and empathy. We say what we do and we do what we say. We track and do things with integrity. “

Just as important, says Milani, is that people know that the company has deep roots in BC that ensure it will be there not just for now, but for the future as well. He believes there is comfort for customers knowing that they can trust Milani to not only show up, but also do a fantastic job, whether it’s installing new air conditioning systems or fixing a plumbing problem.

“Plumbing, gas, heating and air conditioning can be disastrous if not done properly,” he says. “So you want a good, honest company that does your job for you and that you can rely on. And that’s us. We do, and that’s what we bring to the table. “

With the expansion into the Kelowna area in May, Milani hopes homeowners will start recognizing what the Milani brand represents. Some preliminary research did show that the welcome mat would be rolled out because their reputation had preceded them.

‘I had driven into Kelowna in the past [in a Milani truck] and parked. Within a few days, a number of people came to me and said, ‘I didn’t know Milani was here. Can you come and take a look in my oven, ” he says.

The expansion seemed natural progress for the company. For each work planned, a Milani representative will meet with the homeowner, provide a review and a price, and make arrangements from there. Milani says their prices are competitive and describes them as middle class.

“We will not be expensive, but we will be great at what we do. This is a significant investment. People need to realize they don’t want cheap. They want the right thing, ”says Milani.

Good means that the technicians, air conditioning or heating units and materials are reliable and the company stands behind its work. No one wants to lose their air conditioning at the height of summer with temperatures in the 40 ° C range.

Although the Milani Kelowna team is present, the company is still looking to expand its workforce there by hiring more heating, air-conditioning and plumbing technicians.

“We hope to find people who care, are knowledgeable and have the skills to do the job well,” said Milani. “People who are in line with the company’s values.”

To learn more about Milani’s services, to book an installation consultation or to inquire about available positions in Kelowna, please visit

This article is written by or on behalf of the sponsoring customer and does not necessarily represent Castanet’s views.

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